Contact Us
Have a question about your asset dashboard, a feature suggestion for our planning modules, or need help with your CAS PDF automated sync? We are here to help you out. At Nidhify, data isolation, user privacy, and pure software engineering are our core values.
Email Support
For account dashboard support, performance optimization bug reporting, or general compliance inquiries, reach out directly to our helpdesk via:
Important Security Notice
To protect your financial records, please ensure you adhere strictly to the following parameters when corresponding with support:
- Never reveal structural passwords: Nidhify support operators will absolute zero percent of the time ask for your account password or your master CAS statement decryption password.
- Do not attach raw financial files: If you run into parsing layout mismatch exceptions, do not email the raw PDF statement file. Instead, share a screenshot with your sensitive personal identification elements completely blacked out.
Quick Troubleshooting Core
CAS Upload Parsing Blocks:
Verify that your document is a legitimate Consolidated Account Statement layout downloaded from CAMS Online or KFintech, and that the text casing match mirrors your unlock key accurately.
FD/RD & Asset Valuation Variance:
Calculated growth outputs rely on specific compound formulas and directional market endpoints. Discrepancies may emerge from third-party lag parameters or input timing errors.
Budget and Salary Sync:
Data mutation updates instantly locally. If your custom layout parameters fail to compute, clear your local computational session cache and refresh the dashboard view.